Logistiics Ltd – Standard Terms & Conditions

1. Definitions and Interpretation

In these Terms and Conditions (“Conditions”), the following words have the meanings set out below:

• Company means Logistiics Ltd, an independent UK-registered freight forwarding and logistics company.
• Customer means the person, firm or company requesting or receiving services from the Company.
• Goods means any items, cargo, or property which the Company handles, stores, or transports on behalf of the Customer.
• Services means all freight forwarding, transport, storage, customs clearance, handling, or related logistics services provided by the Company.
• Agreement means the contract between the Company and the Customer, including these Conditions and any written quotation, booking confirmation, or instruction.
• Force Majeure means any event beyond the reasonable control of the Company (for example, natural disasters, war, strikes, cyber-attacks, government action, pandemics).

2. Application of Conditions

2.1 These Conditions apply to all Services provided by the Company unless otherwise agreed in writing.

2.2 No employee, agent, or subcontractor may vary these Conditions except by a written confirmation from a Company director.

2.3 If there is any conflict between these Conditions and any other written agreement, the specific written agreement prevails.

3. Customer Responsibilities

The Customer agrees to:

• Provide complete, accurate and lawful instructions and all required documents (e.g. invoices, licences, packing lists, MSDS).
• Ensure Goods are properly packed, labelled and compliant with transport and customs requirements.
• Declare any Dangerous Goods or items requiring special handling or storage.
• Not request or permit the Company to handle, transport or store Goods involved in illegal, unethical or fraudulent activities (including smuggling, money-laundering or breach of trade sanctions).
• Comply with applicable laws and cooperate with regulatory or customs authorities.
• Pay all amounts due under this Agreement in accordance with the payment terms.

If the Customer breaches this clause, the Company may suspend or terminate Services immediately and report the matter to the relevant authorities.

4. Company Responsibilities

4.1 The Company will perform Services with reasonable skill and care using sound industry practice.

4.2 The Company may arrange transport or storage through third-party carriers, warehouse operators or agents who act as independent contractors.

4.3 The Company may comply with orders or recommendations of customs or other authorities without liability.

4.4 The Company may take reasonable measures to protect people, property or the environment and recover related costs from the Customer.

5. Dangerous or Special Goods

5.1 Dangerous, perishable or high-value Goods are only accepted with the Company’s prior written approval.

5.2 The Customer must provide full written details of such Goods and any storage/temperature/security requirements.

5.3 If the Customer fails to supply required information, the Company may dispose of or return the Goods at the Customer’s cost and risk.

6. Subcontracting

6.1 The Company may subcontract any part of the Services and shall have the benefit of all rights, exemptions and limitations of liability contained in these Conditions on behalf of its subcontractors.

6.2 The Customer agrees not to make any claim against subcontractors or employees of the Company and shall indemnify the Company against any such claim.

7. Charges and Payment

7.1 The Customer shall pay all agreed rates, charges, surcharges, taxes, duties and other costs related to the Services.

7.2 Unless otherwise agreed, payment is due 30 days from the invoice date without deduction or set-off.

7.3 The Company may charge interest at 1.5% per month on overdue amounts and may suspend Services until payment is received.

7.4 Quotes are based on current rates and may be adjusted for changes in fuel, exchange rates, or government charges.

8. Lien and Sale of Goods

8.1 The Company has a general lien on all Goods in its possession for any amounts due from the Customer.

8.2 If payment remains unpaid for more than 30 days after written notice, the Company may sell or dispose of the Goods at the Customer’s risk and expense and apply proceeds toward the unpaid balance.

9. Insurance

9.1 The Company’s liability is limited under Clause 10. The Customer is strongly advised to arrange Cargo Insurance for full protection.

9.2 The Company will not insure Goods unless specifically requested and agreed in writing.

10. Liability

10.1 The Company is only liable for loss, damage or delay caused by its proven negligence or willful misconduct.

10.2 The Company is not liable for: acts or omissions of the Customer or third parties; insufficient packing, marking or labelling; Force Majeure events; or inherent defects or nature of the Goods.

10.3 The Company’s total liability shall not exceed the lower of:

• £2.00 per kilogram of the gross weight of the Goods lost or damaged; or
• £75,000 per incident; or
• £1,000,000 in total per calendar year.

10.4 The Company is not liable for loss of profit, indirect or consequential loss.

11. Notice of Claim and Time Bar

11.1 Any visible loss or damage must be reported immediately upon delivery.

11.2 Concealed loss or damage must be notified in writing within 7 days of receipt.

11.3 All claims must be brought within 12 months of the event giving rise to the claim; otherwise the claim is time-barred.

12. Termination

12.1 Either party may terminate the Agreement by giving 30 days’ written notice.

12.2 The Company may terminate immediately if the Customer becomes insolvent, fails to pay, or breaches any legal or ethical obligation.

13. Force Majeure

The Company shall not be liable for any failure or delay caused by events beyond its reasonable control, including but not limited to war, terrorism, natural disasters, strikes, cyber incidents, or pandemics.

14. Data Protection

The Company will handle personal data in accordance with UK Data Protection Law and its Privacy Policy (available on request). The Customer warrants that all data supplied has been lawfully obtained.

15. Illegal or Unethical Conduct

The Customer must not use the Company’s Services for illegal or unethical purposes, including (but not limited to): transport of prohibited or counterfeit goods; evasion of customs duties, sanctions or export controls; fraud, bribery or money laundering.

The Company may immediately terminate the Agreement, seize relevant Goods and notify authorities if it suspects illegal activity.

16. Governing Law and Jurisdiction

These Conditions and all disputes arising from them are governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.